Korean Air has launched the latest feature on its mobile app and website, with the help of which people can talk to Korean Air representatives via messages. This messaging feature is known as a Korean Air Chatbot. The chatbot is also known among the people by the name of Conversational Agent. This feature was available only in the Korean language, but now it is available in the English language for international passengers of Korean Air. Now you might think, how do I text on Korean air with the help of this Chatbot? Well, you can use the chatbot feature to exchange messages with Korean Air in the following way.
Mobile web offers the same pattern to chat with the Korean Air representative on the chatbot. Search for the Korean Air website and go to the chatbot present at the corner of the website.
Kakao Talk is the most used messaging app in Korea. To talk to Korean Air in the chatbot, you search for Korean Air in the Korean language and then begin to chat.
Customers of Korean Air can download the Korean Air app and begin to chat with Korean air agents in the chatbot when they click on the icon.
Chatbot facility is also available on Messenger Facebook. You must have an account on Facebook messenger to get the Korean Air chatbot in conversation with you. You have to type KOREAN AIR on the search bar of messenger and then begin to chat in the chat box of the messenger.
Korean Air has taken the help of a chatbot to connect to passengers in the spur of the moment. To make themselves feel more connected to international passengers, they have also introduced a chatbot feature in English so that language couldn't be the barrier to exchanging words with international passengers. Korean Air offers other channels than chatbot services, such as phone calls where you can talk in your preferred language, email, and other social media platforms.
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